Guest Relations Executive

Role Overview

The Guest Relations Executive will be responsible for ensuring a smooth, courteous, and supportive experience for patients, attendants, and visitors within the hospital. The role involves managing patient interactions, addressing inquiries, and coordinating with clinical and non-clinical teams to ensure efficient service delivery and a positive hospital experience.

Qualification

• Graduate from a recognized institution

Experience

• Prior experience in Public Relations or Customer Relations, preferably in a hospital or healthcare setting.

Key Responsibilities

• Welcome and guide patients, families, and visitors with professionalism and empathy
• Assist with patient registration, appointment coordination, and service-related inquiries
• Provide timely support and information to ensure a seamless hospital experience
• Coordinate with departments such as nursing, billing, diagnostics, and admissions to facilitate patient needs
• Manage patient feedback, concerns, and service requests with sensitivity and discretion
• Maintain accurate communication logs and adhere to hospital service protocols
• Support crowd management and assist in handling high-traffic situations
• Uphold hospital service standards and ensure patient-centric communication at all times

Key Skills

• Excellent communication and interpersonal skills
• Strong patient-handling and customer service abilities
• Empathy, discretion, and a professional demeanour
• Ability to multitask and coordinate with multiple hospital departments
• Good organizational skills and attention to detail